Return Policy
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return eligible items within 30 days of delivery for a full refund or exchange.
Return Conditions
To be eligible for a return, items must:
- Be in original, unused condition with all original packaging and accessories
- Include proof of purchase (receipt or order confirmation)
- Be returned within 30 days of the delivery date
- Not be damaged, altered, or missing parts
Return Process
To initiate a return, please contact us at info@carpetsservicesi.world or call +1 (201) 930-100. We will provide you with a return authorization number and instructions for returning your item. Please do not return items without first contacting us.
Refunds
Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges
If you need to exchange an item, please contact us first. Exchanges are subject to product availability. You may be responsible for return shipping costs unless the exchange is due to our error.
Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products
- Items damaged by misuse or normal wear and tear
- Items returned after the 30-day return period
- Digital products or services
Contact Us
If you have any questions about our return policy, please contact us at:
Email: info@carpetsservicesi.world
Address: 60 W 20th St, New York, NY 10011, USA
Phone: +1 (201) 930-100